Responsible Gaming

Responsible gaming at Bet On Red on betonred-aussie.com is based on the principle that gambling must remain a form of entertainment, not a way to make money or solve financial or personal problems. The objective of this page is to help you approach online casino and sportsbook products consciously: understanding the risks, setting your own limits, and recognising when play may be becoming harmful. If you ever feel that your gambling is no longer fun, Bet On Red encourages you to pause and seek assistance. Our support team is available to provide information on tools such as limits, breaks and self-exclusion, and to guide you towards professional help resources where appropriate.

Risk Awareness

Gambling always carries a risk of financial loss and, for some people, of developing problematic or addictive behaviour. Being aware of early warning signs can help you act before harm escalates.

Typical warning signs of gambling problems

• Increasing frequency and stakes: You are betting more often, for longer periods, or using higher stakes than you originally intended, especially to "chase" previous losses.
• Preoccupation with gambling: You frequently think about the casino or sports bets when you are at work, with family, or engaged in other activities, and feel impatient to return to play.
• Loss of control: You find it difficult to stop once you have started, ignore previously set limits, or regularly spend more than you can afford.
• Financial strain: You borrow money, sell possessions, delay bill payments, or use funds needed for essentials (rent, food, utilities) to gamble.
• Impact on relationships and work: Friends or family express concern about your gambling, or you experience declining performance at work or study because of tiredness, distraction or time spent gambling.
• Gambling as escape: You gamble mainly to cope with stress, anxiety, depression, loneliness or other emotional difficulties, rather than for entertainment.
• Concealment and guilt: You hide gambling activity, lie about losses or time spent playing, or feel shame, anxiety or irritability when you cannot gamble.

Self-assessment: quick screening questions

If you answer "yes" to several of the questions below, we strongly recommend that you consider using our responsible gaming tools and contacting a professional support service.

• In the last 12 months, have you spent more money or time on gambling than you intended on a regular basis?
• Have you tried to cut down or stop gambling, but found it difficult or impossible without help?
• Have you ever borrowed money, used credit, or used funds intended for bills or living expenses to gamble?
• Do you often feel restless, irritable or anxious when you cannot gamble or when you attempt to reduce your gambling?
• Has your gambling caused conflicts with family, friends, or colleagues, or affected your work or study performance?
• Do you gamble to escape from problems, unpleasant feelings, or to relieve feelings of helplessness, guilt or depression?
• Have you ever lied to others to hide the extent of your gambling or the size of your losses?
• Have you needed to increase your stakes to feel the same level of excitement from gambling?

Important: This self-check is not a medical diagnosis. Only a qualified health professional can diagnose gambling disorder. However, it can be an important first step to seeking help.

Limits & Tools

Bet On Red provides a range of tools on betonred-aussie.com to help you control your gambling. We strongly encourage you to set conservative limits before or immediately after registration and to adjust them if your circumstances change.

Deposit limits (daily, weekly, monthly)

1. Access your profile: Log in to your Bet On Red account on betonred-aussie.com and go to the "My Account" or "Profile" section from the main menu.
2. Open responsible gaming settings: Select "Responsible Gaming", "Limits", or a similarly named subsection. If you cannot find it, contact support at [email protected] for guidance.
3. Choose limit type and period: You can generally set:
   • a daily deposit limit (e.g. AUD 50 per day);
   • a weekly deposit limit (e.g. AUD 150 per week);
   • a monthly deposit limit (e.g. AUD 400 per calendar month).
4. Enter your amounts: In each relevant field, type the maximum total amount you are willing and able to deposit in the chosen period, taking into account your income and essential expenses.
5. Confirm and save: Review your entries and click "Save", "Set Limit" or "Confirm". A confirmation message should appear and the limits become effective immediately or from your next deposit.
6. Lowering vs. increasing limits:
   • Requests to lower your limits usually take effect immediately.
   • Requests to increase or remove limits may be subject to a cooling-off period (e.g. 24 hours or longer) to reduce impulsive decisions.

Note: Once a deposit limit is reached for the relevant period, further deposits will be blocked automatically until the period resets.

Time limits and session management

• Session timers: In the responsible gaming section of your account, you may enable a session timer that:
  • displays how long you have been logged in or playing; and
  • can log you out automatically after a set period (for example, 60 or 120 minutes).
• Reality checks: You can activate pop-up reminders at regular intervals (e.g. every 30 or 60 minutes) showing:
  • time spent in the session;
  • net win/loss during that session; and
  • options to continue, take a break or log out.
• Adjusting settings: You may revise these limits in the same menu; reductions in time allowed are usually effective immediately, while extensions may involve a delay.

Short breaks ("Time-Out")

If you feel you need a short pause but are not ready for a longer self-exclusion, you can use a "Time-Out" or temporary suspension tool.

1. Navigate to Time-Out: While logged in, go to "My Account" > "Responsible Gaming" > "Time-Out", "Cool-Off" or similarly titled option.
2. Select duration: Typical options are:
   • 24 hours - a one-day pause from betting and gaming;
   • 48 hours - a two-day cooling-off period;
   • 72 hours - a three-day break from all gambling services.
3. Confirm your choice: Read the on-screen information carefully and click "Confirm" or "Activate Time-Out". During this period, deposits and betting are disabled and you may be logged out from all active sessions.
4. Expiry: Your account should automatically become available again once the chosen period expires. If access does not restore, contact customer support.

Warning: A Time-Out is intended as a short-term measure only. If you feel a persistent loss of control or distress linked to gambling, consider longer self-exclusion and professional assistance.

Self-Exclusion

Self-exclusion is a stronger protective measure suitable for players who recognise that they have lost control over their gambling, or who are at high risk of harm. It means that Bet On Red, operated by Uno Digital Media B.V. under a Curaçao eGaming licence, will prevent you from accessing gambling services on betonred-aussie.com for a defined period or permanently.

How to request self-exclusion

1. Locate the self-exclusion function:
   • Log in to your account and go to "My Account" or "Profile".
   • Select "Responsible Gaming" and then "Self-Exclusion" or "Self-Ban".
   • If you cannot access your account or cannot find this section, contact us via [email protected] from your registered email address and state that you wish to self-exclude.
2. Choose the exclusion period: Available options typically include:
   • 6 months (minimum recommended for problem gambling);
   • 1 year;
   • 2 - 5 years (where available);
   • Lifetime (permanent closure with no reopening).
3. Provide confirmation:
   • Carefully read the information presented about the consequences of self-exclusion.
   • Tick any required confirmation boxes acknowledging that you understand the terms.
   • Click "Confirm", "Self-Exclude" or similar. When submitting via email, clearly state your full name, username, date of birth and the requested exclusion period, and include an explicit statement such as "I request self-exclusion from all gambling services on betonred-aussie.com for ."
4. Verification and activation: For your protection, the operator may seek to verify your identity and may confirm your request by email. Once processed, self-exclusion should take effect as soon as reasonably possible and is generally irreversible for the selected period.

Consequences of self-exclusion

• Account access: You will not be able to log in to your account for gambling purposes. Attempts to create new accounts or to circumvent the exclusion are prohibited and may lead to permanent closure of related accounts.
• Deposits and betting: Deposits, wagers and participation in bonuses or promotions are blocked for the duration of the self-exclusion.
• Withdrawals and remaining balances:
  • Normally, any remaining real-money balance may be withdrawn, subject to standard verification and anti-money-laundering checks, even after self-exclusion is activated.
  • You may be required to contact [email protected] or support to arrange withdrawal if online access is restricted.
  • Bonus funds and unfinished bonus wagering may be forfeited in accordance with the general terms and conditions.
• Reactivation:
  • Self-exclusion for a fixed term will not be lifted before the term has expired.
  • After expiry, some jurisdictions or internal policies may require a written request, a cooling-off period and additional checks before any re-opening is considered.
  • Lifetime exclusions are intended to be permanent; the operator is under no obligation to re-open a lifetime-excluded account.

Support during and after self-exclusion

We strongly encourage you to:

• use blocking software to restrict access to gambling sites on your devices;
• contact professional counselling and support services listed below; and
• talk to trusted family members or friends about your decision to self-exclude.

For assistance with self-exclusion or clarification of its consequences, please contact customer support at [email protected].

Support Resources

As Bet On Red operates from Curaçao and offers services to Australian residents on a cross-border basis, it is not licensed in Australia. Offshore operators are subject to potential blocking by the Australian Communications and Media Authority (ACMA). This makes it even more important that you are aware of independent, local support options which are not connected to betonred-aussie.com and remain accessible regardless of website availability.

Local support in Australia

The following services specialise in gambling-related support for people in Australia. They are independent of Bet On Red and can be contacted free of charge.

• Gambling Help Online (National)
  • Website: www.gamblinghelponline.org.au
  • Services: 24/7 online counselling via chat and email, self-help tools, information for people experiencing harm and their families.
  • Languages: English, with access to the National Relay Service and Translating and Interpreting Service (TIS National) for other languages.
• National Gambling Helpline (via Lifeline and state services)
  • Phone: 1800 858 858 (from within Australia)
  • Hours: 24 hours a day, 7 days a week.
  • Services: Confidential counselling, information and referral for anyone experiencing gambling problems, their family or friends.
  • Languages: English, with options for interpreter assistance on request.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Services: 24/7 crisis support and suicide prevention for any type of distress, including gambling-related stress.
• State and Territory Gambling Help Services (examples)
  • NSW Gambling Help: www.gamblinghelp.nsw.gov.au
  • Victorian Gambler's Help: 1800 858 858; www.gamblershelp.com.au
  • QLD Gambling Help: 1800 858 858; www.gamblinghelpqld.org.au

Confidentiality: These services are independent and generally offer anonymous or confidential support. Bet On Red does not receive information about your contact with these providers.

International support organisations

The following international organisations can be useful, especially if you are travelling, living abroad, or seeking additional online resources:

Self-exclusion schemes by country (for information)

Bet On Red is operated under a Curaçao eGaming licence (licence number B2C-AK2QPM3H-1668JAZ, held by Uno Digital Media B.V.) and is not covered by national self-exclusion registers such as those listed below. However, if you reside or later relocate to these jurisdictions, registration with local schemes can provide an additional layer of protection across participating operators:

• United Kingdom - GamStop
  • Website: www.gamstop.co.uk
  • Scope: Free self-exclusion from all UK-licensed online gambling companies that are part of the scheme.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information available via the Directorate General for the Regulation of Gambling: www.ordenacionjuego.es
  • Scope: National registry preventing access to licensed gambling operators in Spain.
• Other jurisdictions: Some European countries and Canadian provinces operate similar registers. If you move to another country, check local regulator websites for self-exclusion options.

Important: These national schemes generally do not apply to offshore websites licensed outside the respective jurisdictions. You must also use the self-exclusion tools directly on betonred-aussie.com for protection on this site.

Blocking software and device-level tools

To reduce exposure to gambling content, you may install independent blocking applications or use built-in device controls. Examples include:

• Gamban: A paid software that blocks access to a wide range of gambling websites and apps on your devices. Website: www.gamban.com.
• BetBlocker: A free gambling-blocking application supporting various devices. Website: www.betblocker.org.
• Operating system and browser tools:
  • Parental control settings on Windows, macOS, iOS and Android devices;
  • Safe search and site blocking via browser extensions or security software.

These tools are operated by independent third parties. Bet On Red has no control over their availability, effectiveness or any data you provide to them.

Resources for families and partners

• Gambling Help Online - For Family and Friends:
  • Section of the website dedicated to supporting affected others, including information, self-care advice and moderated forums.
  • Website: gamblinghelponline.org.au/i-care-about-someone
• Gam-Anon:
  • Support groups for family members and friends of people with gambling problems.
  • Website: www.gam-anon.org
• General mental health and family support:
  • Relationships Australia - www.relationships.org.au
  • Head to Health - www.headtohealth.gov.au

Confidentiality and professional help: Contacting these organisations does not appear on your betting account and is not shared with Bet On Red. Their counsellors or peer supporters can help you understand options, develop coping strategies and find local services, including psychologists, psychiatrists or financial counsellors.

Help for Family

Gambling problems can affect partners, children, relatives and friends. If you are concerned about someone who gambles on betonred-aussie.com or elsewhere, your wellbeing is just as important as theirs.

How to start a conversation

• Choose the right moment: Talk when both of you are calm and not in the middle of a crisis or immediately after a gambling session or argument.
• Use non-judgemental language: Focus on how you feel and what you observe ("I'm worried because I've noticed...") rather than accusations ("You always...", "You never...").
• Explain the impact: Gently describe how their gambling affects you, the family, finances or daily life, using concrete examples.
• Encourage, do not control: Emphasise that you care and want to help them seek support, but recognise that change ultimately depends on their decisions.
• Set clear boundaries: Decide in advance what financial or practical support you can and cannot provide (for example, not paying off gambling debts) and communicate these boundaries clearly.

Engaging them in support

• Suggest that they complete a self-assessment or contact a helpline (such as 1800 858 858 in Australia) to discuss their situation confidentially.
• Offer to sit with them while they call or use online chat, if they find it difficult to start alone.
• Encourage use of responsible gambling tools on betonred-aussie.com, such as deposit limits, Time-Out or self-exclusion, as part of a broader plan for change.
• Propose involving a professional, such as a psychologist or counsellor specialised in gambling issues, and offer to attend initial appointments together if appropriate.

Support resources for families

• Gambling Help Online forums and chat:
  • Anonymous peer support and moderated online community for people affected by someone else's gambling.
  • Website: forum.gamblinghelponline.org.au
• Gam-Anon family groups:
  • Meetings (in person or online) where relatives and friends share experiences and coping strategies.
  • Website: www.gam-anon.org/find-a-meeting
• General counselling and mental health support:
  • Contact your GP for a referral to a psychologist or psychiatrist with experience in addiction.
  • Use Head to Health (www.headtohealth.gov.au) to locate local services.
  • If you feel at immediate risk of harm, contact emergency services (000 within Australia) or Lifeline (13 11 14) without delay.

Recommended next steps for concerned relatives

1. Prioritise your safety and wellbeing: If there is any risk of violence or serious conflict, seek help from emergency services or domestic violence hotlines.
2. Seek independent advice: Talk confidentially with a counsellor from Gambling Help Online or a local gambling help service to understand your options.
3. Clarify your financial position: Consider consulting a financial counsellor to review debts, joint accounts and strategies to protect essential assets.
4. Develop a support network: Reach out to trusted friends, family or support groups so that you are not managing the situation alone.

Operator's Commitment

Bet On Red, operated by Uno Digital Media B.V. (company registration number 157147, Curaçao) under Curaçao eGaming licence B2C-AK2QPM3H-1668JAZ, is committed to promoting responsible gambling and reducing the risk of harm associated with its products on betonred-aussie.com. While the service is offered to Australian residents on an offshore basis and is not subject to an Australian licence, the operator applies internal procedures and controls aligned with recognised industry standards.

Internal risk-check procedures

• Behavioural monitoring: The operator may use automated systems and manual reviews to monitor gaming and betting patterns, including:
  • very high frequency or duration of play sessions;
  • rapid and repeated deposits within short periods;
  • frequent attempts to deposit after failed payments;
  • use of multiple payment methods or instruments that may indicate financial stress; and
  • evidence of repeated chasing of losses.
• Affordability and risk flags (non-AU regulated): Because the operator is licensed in Curaçao and not by an Australian authority, mandatory affordability checks applicable to certain national markets may not apply. Nevertheless, where risk indicators are detected, Bet On Red may take proportionate steps to limit potential harm.
• Warning messages and interventions: Depending on the level of risk observed, the operator may:
  • display on-site messages reminding you of available tools such as limits, Time-Out and self-exclusion;
  • invite you to review your gambling behaviour and consider taking a break; or
  • impose or suggest additional restrictions on your account, such as lower limits or temporary suspension.

When support may contact you

Customer support or the responsible gaming team may initiate contact with you using the contact details stored in your account (for example, email) if:

• unusual or high-risk patterns of gambling behaviour are identified by internal monitoring systems;
• your actions suggest severe financial stress or loss of control (for example, repeated attempts to deposit large amounts after rejected payments);
• you have previously indicated concerns about your gambling and patterns appear to have escalated; or
• this is necessary to comply with the operator's licence conditions, anti-money-laundering obligations or other applicable legal requirements in Curaçao.

In such cases, the operator may:

• provide information about responsible gambling tools and external support services;
• encourage you to consider self-exclusion or limits; and/or
• apply temporary or permanent restrictions if there is a serious concern about your safety or the integrity of the service.

Privacy and data use: Any review of your activity is conducted in accordance with the privacy policy published on betonred-aussie.com. Personal data are processed for legitimate purposes such as service provision, fraud prevention, licence compliance and responsible gambling obligations.

Updates

This Responsible Gaming page may be updated to reflect:

• changes in the products and features available on betonred-aussie.com;
• modifications to internal policies or procedures adopted by Uno Digital Media B.V., including any transition related to Curaçao's regulatory reform (for example, the new LOK regime);
• developments in recognised best practices for responsible gambling; and
• changes in the legal or regulatory environment affecting offshore gambling services offered to Australian residents, including any new ACMA guidance or enforcement trends.

How you will be informed

• Website notices: Significant changes may be notified by banners, pop-up messages or notices within your account area when you next log in.
• Email communication: Where appropriate and where you have provided consent to receive service-related emails, the operator may send notifications to your registered email address (for example, support or policy update messages).
• Document versioning: The "Last updated" date below indicates the most recent revision of this page. Continued use of the services after changes take effect constitutes your acknowledgment of the updated information.

Last updated: 03 March 2026

Contact & Feedback

If you have questions about responsible gaming on betonred-aussie.com, wish to request limits or self-exclusion, or would like to provide feedback on this page, you can contact the operator using the details below.

Responsible Gaming contacts

• E-mail (primary support): [email protected] - for general account queries, requests to set or adjust limits, Time-Out, or self-exclusion, and information about responsible gambling tools.
• E-mail (general information): [email protected] - for policy questions, feedback on this Responsible Gaming page, or broader inquiries about Uno Digital Media B.V.

If a dedicated telephone number for responsible gaming is introduced for Bet On Red, it will be published on this page and/or in the contact section of betonred-aussie.com. At present, contact is primarily handled via email and secure messaging through your account.

Feedback and self-control request form

You may also use any feedback or contact form made available on betonred-aussie.com (where provided) to:

• request activation or modification of responsible gambling tools (deposit limits, loss limits, Time-Out, self-exclusion);
• ask for clarification about how specific tools work, including their consequences and duration;
• submit comments or suggestions for improving the site's responsible gambling measures; and
• report concerns about the behaviour of another user, where you believe they may be at risk of harm.

When submitting such a request, please clearly state that your message relates to "Responsible Gaming" or "Self-Control Support" in the subject line to facilitate prompt and appropriate handling by the support team.